Booking Terms and Conditions for Notre Maison and Notre Grange

  1. We will hold the booking for 7 days after your telephone or E mail reservation. When we have received your Booking Form and Initial Payment we will send you your Booking Confirmation. Please allow 14 days for this. Instructions for payment of the balance will be included. On receipt of your balance we will send you appropriate Travel Details.

  2. The booking is confirmed after receipt of a completed booking form and a deposit of 25% of the total rental. The balance is payable no later than six weeks prior to arrival, if payment is not received we reserve the right to treat this as a cancellation. For your convenience we will send a reminder. If a booking is made within six weeks of the start of the holiday the full rental will be payable at the time of booking.

  3. Should you have to cancel your booking please advise us by telephone and then in writing or by E-mail. Cancellation charges will be; Prior to the issue of the final invoice - deposit only After issuing the final invoice - total rental cost. If a booking is cancelled after the final invoice is issued we will make every effort to re let the property and refund the balance.

  4. A refundable breakage deposit of £100 per booking per property is required prior to arrival. Cost of damage, breakages and failure to clean the property will be explained and reasonable charges deducted from the deposit. Deposits will be repaid at the conclusion of the holiday, usually within fourteen days. It may be necessary to delay it if estimates or invoices for replacements are required.

  5. The property will be available from 4pm on the day of arrival and should be vacated by 10am on the day of departure. We ask that you do not arrive before 4pm as it may cause delay in ensuring the properties are made ready to the required standard.

  6. The size of the party should not exceed the number laid down in the property details, except by prior arrangement.